CentCom™ provides many of the most requested add-ons for Digium Switchvox systems in one power-packed, yet simple set of tools that will maximize your business communications. Built as an integrated set of tools to extend the power of your standalone, multi-system, or multi-location Switchvox environment to new levels.
CentCom includes the following features
- Centralized Updates, Backups & Restores
- Microsoft Exchange Server Calendar Integration
- Call Log with Recorded Audio Playback
- Call Center – Queue Manager
- Wallboard Display
- Consolidated Queue Panel
- MySQL CDR Data Feed
- Global Directory with Active Directory Integration
- Call-Park Return ID
- Paste-to-Dial SwitchBoard Panel
- Queue Controller
- Queue Alert Manager (Email & SMS)
- Gateway Alert Manager (Email & SMS)
- Switchvox Performance Alert Manager (Email & SMS)
- Centralized System Performance Statistics Dashboard
- Centralized Extension Management – Password Reset
- Universal CRM URL Connector
- Centralized Reporting
- Support for Multiple Languages
The cost is $999 for CentCom Base License which includes 1 Switchvox Appliance License. Each additional Switchvox Appliance or Cold Spare you wish to add to your CentCom Base License is $999.
Your CentCom Base System License includes One (1) Year of support via our online support forum and access to new releases and updates. Included technical support does NOT cover assistance with setup of your server hardware or OS.
An active support and maintenance subscription is optional – you can still use your CentCom without it.
A One-Time $499 Setup and Onboarding performed by DSG Support Representative is required and scheduled at your convenience during normal business hours. Includes CentCom Installation, CentCom Configuration and Switchvox Integration Configuration.
*SSH, FTP, HTTP access by DSG Support Representative is required for installation.Contact us to purchase
The fine print: